Enterprise Communications

Why An Enterprise Communications Solution

People are the foundation of every successful venture, be it a small business or multinational corporation. Connecting your people to others within the organization as well as external partners is critical to ensuring the success of your business. Communication options for businesses have evolved significantly over the last decade. Companies now have the option of implementing basic telephony systems to more advanced Unified Communication (UC) systems. With the myriad of tools available today, business leaders are now challenged to equip their employees with the right communication tool at the right time, not just a desktop telephone.

NETVERSANT works with customers to design, implement, and maintain solutions that provide the optimal tools and applications based on their specific business needs. For the more advanced applications, in particular, our services and solutions focus on the original philosophy of Unified Communications (UC) - leveraging instant messaging (IM), presence awareness and multimedia collaboration applications so users can communicate in real time, regardless of the method or location. These solutions give users the information needed to determine the most effective communication method at that point in time. In addition, NETVERSANT can also design systems to support customer contact functions including agent contact and interactive response with customizable scripting.

Why NETVERSANT

NETVERSANT has unparalleled experience with IP and TDM solutions, from single site to multisite systems, including multinational global locations. We have a long history of working with communications that span the spectrum from small business systems to advanced customer contact solutions. NETVERSANT is not another data network vendor looking to telephony as a means to sell more switches. We also understand that telephony is about more than dial tone.

Our professional services team will analyze, develop and implement any necessary changes to your network infrastructure in order to efficiently support core telephony, advanced UC applications, and customer contact solutions. We understand that communication applications such as telephony are not simply another network application, and you can be sure that our certified professionals understand all of the nuances and complexities involved. NETVERSANT services support end-to-end projects, and we provide total lifecycle support, from planning to optimization.

Though it may be trivial to our competition, NETVERSANT understands the importance of providing end user and administrator training for our customers. Comprehensive training is critical to ensure that system functionality and financial investments are maximized. We also recognize that training requirements will vary from user to user. This is why NETVERSANT works with customers to develop customized and ongoing training programs to suit specific needs.

Cisco Solutions >>

As an Advanced UC Specialized Partner, we deliver Cisco's complete set of solutions, including the following:

Unified Communications Manager including Business Edition and Express
Unity Messaging
Unified Contact Center
Unified Communications Clients
Unified Communications Mobility
Unified Presence
Unified MeetingPlace and MeetingPlace Express
WebEx Products
Integration to 3rd party systems including Microsoft Office Communications Server (OCS) and IBM Sametime

Avaya NES (Nortel Enterprise Solutions) Products >>

As a Gold Connect Partner, we provide and support Avaya's NES (Nortel Enterprise Solutions) products, including those listed below:

Communication Server 1000E
Business Communications Manager
Software Communications Manager
Call Pilot Unified Messaging
Contact Center - Multimedia
Integration to 3rd party systems including Microsoft Office Communications Server (OCS) and IBM Sametime

Comprehensive Services and Benefits >>

We provide comprehensive national support for system design, implementation and support, including remote monitoring for Cisco and Avaya NES systems, with flexible and competitive programs that include the following:

Experienced career certified personnel with experience on complex telephony and contact center solutions
Complete turnkey solutions - from system design to implementation and from post installation moves, adds, changes services to post warranty maintenance
In-house pre-implementation professional services to assess and optimize networks for voice, video, and wired / wireless data readiness
Business continuity planning and consulting
Comprehensive training services
24x7 Network Operations Center
Extensive supply of new and refurbished parts and systems to maintain legacy systems

Our Partnerships

NETVERSANT partners with market leading vendors such as Cisco, Avaya NES, and AVST, who offer only best of breed solutions. Cisco UC combines all forms of business communications into a single, unified solution that enables your organization to move with greater speed and agility. NETVERSANT is a Cisco Premier Partner with an Advanced UC Specialization. Avaya NES UC and Collaboration solutions simplify and streamline the proliferation of technologies that businesses deal with every day. We are an Avaya NES Gold Connect partner.

NETVERSANT continually evaluates our technology solutions and vendor relationships to provide our customers with best-in-class products.