National
NETVERSANT is the nation's premier national provider for TOTAL TECHNOLOGY SOLUTIONS, delivering optimum value to our customers. We leverage our extensive industry experience and contacts to give our customers innovative technology solutions, excellent service with a single point of contact, and pass-through savings from our strategic partnerships with manufacturers and suppliers.
NETVERSANT provides each of its customers with comprehensive support through the complete project life cycle. Our complete solutions include business analysis, planning and design, implementation, integration, maintenance and support – all backed up by our extensive warranty.
We bundle our services, bringing a professionally trained and certified workforce to take on the complete scope of responsibilities. We are on time and VALUE priced.
- National Program/Project Management
- Playbook Development
- Centralized Logistics, Staging and Configuration
- Project Support (Project Engineers, Field Engineers, Subject Matter Experts and Project Administrators)
- Single Point of Contact
- Project Oversight and Coordination
- Playbook Author and Manager
- Support and Collaboration Tools (Oracle, I-Support)
- Provides Joint Deployment
- Establishes Project Standards (Products, Process and Quality Assurance)
- Ensures Consistency of Delivery
- Receipt, Management and Control of all materials
- Assembly and Configuration of all materials
- Manages RMA(s) and Transactions with Customer's Inventory
NETVERSANT National sets itself apart from competitors with the following:
- Proven track record of success with customers with national operations and national roll-outs
- Consistently superior technical delivery and program management
- Highly experienced and skilled (certified) technical and operations team
- Value added engineering and solutions
- Engineering certifications - RCDD, NTS, OSP, CCNA's, CCNP's, CCDA's, MCSE's
- Playbook methodology: understanding every aspect of our customer's business, standards and specifications
- Deployment strategies for single and multi-site roll-outs
- Real time internet tools
- Strategic relationships with manufacturers and suppliers
- National purchasing power and pass through savings
NETVERSANT NATIONAL OPERATIONS CENTER
NETVERSANT National Operations Center (NNOC) is a unique support group within NETVERSANT that provides our customers with 24/7/365 days a year order processing, dispatch support, service request management and nationwide project roll-out support. The NNOC supports NETVERSANT's four operational platforms: Network Infrastructure, Wireless Mobility, Enterprise Communications and Integrated Security.
The NNOC is located in Fremont, CA and is staffed 24/7/365 day a year. Our experienced Customer Service Representatives and Customer Advocates manage our customers’ day-to-day activity, from a MAC or repair request to a full nationwide roll-out. We work closely with our customers to coordinate dispatches and complete the work on time and on budget.
In addition to 24-hour access and nationwide coverage, NETVERSANT provides our customers with access to iSupport, our online tool. Our customers can access iSupport from any computer with internet access, giving them full access to their tickets and total control. Customers can submit requests online, get e-mail notification, update tickets and get real time status information.
- Project Management - Enables task/resource and cost management across multiple project schedules
- Document Management - Stores all project related information (i.e., change requests, digital pictures, QA forms, project progress reports, test results, etc.)
- Business Collaboration - Captures and exchanges project related information with team and customers
- Executive Views/Reports - Provide update/summary reports on the status of all projects and emerging trouble spots
- Web-Based, Collaborative Project Management Tool
- Schedule Building, Project Tracking and Collaborative Reporting
- Document Tracking and Version Control
- 24/7/365 Customer/Partner Access for Real Time Information
In an ever-changing environment, the NETVERSANT National Operation Center's unique ability to adapt to our customers' needs, along with our excellent customer service, 24-hour support, nationwide coverage and online tools, is a great addition to any organization.
