National
Netversant National service solutions
NetVersant is a leading provider of service solutions for Avaya, Cisco, ShoreTel, Aruba Networks and Intelligent Cabling Systems. We have a relentless focus on meeting our client's needs, while consistently exceeding their service expectations. Leveraging extensive industry experience, integrated systems and tools, and a team of certified experts, we offer innovative approaches to addressing the specific needs of your business.
NetVersant provides each of its clients with comprehensive support throughout the complete life cycle of the technology solution. Our complete solutions include business analysis, planning and design, implementation, integration, monitoring, maintenance and support.
Based on our experience and client input, we bundle our services to best address the needs of our clients. However, we understand that organizations are different and customize our offerings to address specific industry or client requirements. We deliver services that generate measurable value.
- National Program/Project Management
- Detailed Methodology and Project Plans
- Centralized Logistics, Staging and Configuration
- Experienced Project Support Teams (Project Engineers, Field Engineers, Subject Matter Experts and Project Administrators)
- Single Point of Contact
- Project Oversight and Coordination
- Clearly Defined Accountability
- Support and Collaboration Tools (Oracle, I-Support)
- Built on Industry Standard Service Management Practices
- Incident and Knowledge Management
- Continuous Improvement and Quality Assurance
- Client Satisfaction Measurement Program
- Network Monitoring Service: 24x7x365 remote monitoring, diagnostics, remote clear of alerts and repair escalations to your onsite team.
- Switch Only Service: Core System Coverage - 24x7x365 remote monitoring, diagnostics, remote clear and onsite dispatch for repair of core system components by our certified technicians.
- Comprehensive Infrastructure Service: - Complete System Coverage - 24x7x365 remote monitoring, diagnostics, remote clear and onsite dispatch of our certified technicians for repair of all elements of the infrastructure.
- Customized Service Solutions: - Third Party Applications, Advanced Reporting, Carrier Management, Support Hotline, Training and more.
NETVERSANT NATIONAL OPERATIONS CENTER
The NetVersant National Operations Center (NNOC) is the command center that provides our clients with 24x7 order processing, system monitoring, dispatch support, Tier III escalation, service request management and nationwide project roll-out support. The NNOC supports NetVersant's five primary Technology Practice areas: Intelligent Network Infrastructure, Mobility Solutions, Enterprise Communications, Integrated Security and Engineering Services.
The NNOC is located in Fremont, CA and is staffed 24x7x365 days a year. Our experienced Client Service Representatives and Client Advocates manage our clients’ day-to-day activity, from MAC requests or repair incidents to full nationwide roll-outs. Leveraging over a decade of experience, our certified technical experts ensure that issues are consistently resolved on time and on budget.
- Project Management - Enables task/resource and cost management across multiple project schedules
- Document Management - Stores all project related information (i.e., change requests, digital pictures, QA forms, project progress reports, test results, etc.)
- Business Collaboration - Captures and exchanges project related information with team and customers
- Executive Views/Reports - Provide update/summary reports on the status of all projects and emerging trouble spots
- Web-Based, Collaborative Project Management Tool
- Schedule Building, Project Tracking and Collaborative Reporting
- Document Tracking and Version Control
- 24/7/365 Customer/Partner Access for Real Time Information
WHY CLIENTS CHOOSE NETVERSANT SERVICE SOLUTIONS
- Proven track record of success with clients for national support and technology roll-outs
- Consistently superior technical delivery and program management
- Highly experienced and skilled/certified technical and operations team
- Extensive certifications - RCDD, NTS, OSP, CCNA's, CCNP's, CCDA's, MCSE's
- Customizable service solutions provide cost-effective support models
- Detailed methodology focused on Service Management best practices
- Integrated systems and tool sets
- Strategic relationships with industry leading manufacturers
- National purchasing power and pass-through savings
Contact us today to learn how we can inspire your business - 800-540-2739
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